5.3.5 (HL)—Quality management methods Topic Practice
5.3.5 (HL)—Quality management methods Topic Practice
Students practise explaining benefits of quality circles, describing benchmarking features, and distinguishing TQM and Kaizen using organisational examples.
How this is tested
- explain how quality circles improve problem-solving by involving frontline staff in iterative process reviews at
- describe benchmarking as comparing internal processes against industry best practice