Unit 1 Introduction to business management

1.1 What is a business?

1.2 Types of business entities

1.3 Business objectives

1.4 Stakeholders

1.5 Growth and evolution

1.6 Multinational companies (MNCs)

Unit 2 Human resource management

2.1 Introduction to human resource management

2.2 Organizational structure

2.3 Leadership and management

2.4 Motivation and demotivation

2.5 Organizational (corporate) culture

2.6 Communication

2.7 Industrial/employee relations

Unit 3 Finance and accounts

3.1 Introduction to finance

3.2 Sources of finance

3.3 Costs and revenues

3.4 Final accounts

3.5 Profitability and liquidity ratio analysis

3.6 Efficiency ratio analysis

3.7 Cash flow

3.8 Investment appraisal

3.9 Budgets

Unit 4 Marketing

4.1 Introduction to marketing

4.2 Marketing planning

4.3 Sales forecasting

4.4 Market research

4.5 The seven Ps of the marketing mix

4.6 International marketing

Unit 5 Operations management

5.1 Introduction to operations management

5.2 Operations methods

5.3 Lean production and quality management

5.3.1 (HL)—Lean production features

5.3.2 (HL)—Lean production methods

5.3.3 (HL)—Cradle to cradle design and manufacturing

5.3.4 (HL)—Quality control and quality assurance

5.3.5 (HL)—Quality management methods

5.3.6 (HL)—Impact of lean production and TQM

5.3.7 (HL)—Quality standards

5.4 Location

5.5 Break-even analysis

5.6 Production planning

5.7 Crisis management and contingency planning

5.8 Research and development

5.9 Management information systems

Unit 6 Business management toolkit

6.1 Business management tools

IB Business Management HL 5.3.5 (HL)—Quality management methods Question Bank

• Apply quality circle, benchmarking, and total quality management (TQM)

• Quality management aims to improve consistency, customer satisfaction, and continuous improvement

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