calculate HSM's return on capital employed (ROCE) for 2024 (no working required).
The 150 employees in HSM's factory (plant) are paid above the industry average. The factory manager, Davina Coulthard, has an autocratic leadership style. This leadership style has influenced the selection and appointment of departmental managers.
In 2022, without consulting the workforce, Davina reduced the lunchtime break for factory employees from 60 minutes to 35 minutes. Many employees see working conditions as a problem. Frequent breakdowns in the factory's air conditioning and heating systems have forced employees to work in extreme temperatures. Employee absenteeism has increased in the last 18 months. HSM has 12 vacancies in its factory. Some of HSM's customers have complained about the quality of some batches of cakes.
The human resources director, Lesli Baldini, interviews employees who leave HSM. During these interviews, employees frequently comment on the "hostile" attitude of management in the factory and "intense pressure to meet targets." For these reasons, employees feel demotivated. Lesli believes employee demotivation and product quality are linked. Lesli and Davina have presented plans to improve employee motivation to the chief executive officer (CEO), Eloise Gibney. Lesli and Davina have differing views about the changes HSM should implement to improve employee motivation.
Davina's plan (Option 1) includes:
- a wage increase for all factory employees
- replacement of the heating and air conditioning systems in the factory
- a weekly 2 % performance-related pay (bonus) for attendance for all factory employees.
Lesli's plan (Option 2) is to:
- increase internal promotion opportunities for all factory employees
- introduce an Employee of the Month award
- have monthly meetings between the factory manager and employees to discuss problems.