CAIE IGCSE Business Studies 2.4.1 motivated workforce
Practise workforce-motivation questions by explaining turnover problems, productivity benefits and links to Maslow, Taylor or Herzberg.
- Syllabus
- 2027–2029
- Course
- Business 0264
Exam points
- Explain high labour-turnover problems such as recruitment cost, lost skills or disruption.
- Apply motivation benefits to productivity, absenteeism, willingness to change or customer service.
- Use motivation theories only where they help explain employee behaviour in the case.
2.4.1—The importance of a well-motivated workforce question 1
[Maximum number: 2]
Amir and Carla are business partners. They own a luxury hotel which operates in a niche market. The business has a short hierarchical structure. Amir and Carla use Herzberg's theory of motivation to keep their 5 employees well motivated. Amir and Carla are considering opening another hotel in a different city. They will need to identify a suitable source of finance if they decide to expand. Secondary market research can be used to help a business decide whether it should expand.
Identify two motivators from Herzberg's theory of motivation.
Motivator 1:
Motivator 2:
Award 1 mark for each relevant motivator [max 2].
Points might include:
- Achievement
- Recognition
- Personal growth
- Advancement
- The work itself
Other appropriate responses should be credited.
Only award the first two responses given.
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