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CAIE IGCSE Business Studies 2.4.1 The Importance of a Well Motivated Workforce Questions

Practise workforce-motivation questions by explaining turnover problems, productivity benefits and links to Maslow, Taylor or Herzberg.

Syllabus
2027–2029
Course
Business 0264

Exam points

  • Explain high labour-turnover problems such as recruitment cost, lost skills or disruption.
  • Apply motivation benefits to productivity, absenteeism, willingness to change or customer service.
  • Use motivation theories only where they help explain employee behaviour in the case.

CAIE IGCSE Business Studies 2.4.1 The Importance of a Well Motivated Workforce Questions question 1

[Maximum number: 2]

Amir and Carla are business partners. They own a luxury hotel which operates in a niche market. The business has a short hierarchical structure. Amir and Carla use Herzberg's theory of motivation to keep their 5 employees well motivated. Amir and Carla are considering opening another hotel in a different city. They will need to identify a suitable source of finance if they decide to expand. Secondary market research can be used to help a business decide whether it should expand.

Identify two motivators from Herzberg's theory of motivation.

Motivator 1:

Motivator 2:

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