CAIE IGCSE Business Studies 2.4.2 methods of motivation
Practise motivation-method questions by naming pay or job-design options, comparing them and choosing the best method for the case.
- Syllabus
- 2027–2029
- Course
- Business 0264
Exam points
- State methods such as bonuses, piece-rate pay, profit sharing, job rotation or promotion.
- Compare financial methods with non-financial methods using cost, fairness and output effects.
- Justify the best motivation method after weighing worker role and business context.
2.4.2—Methods of motivation question 1
[Maximum number: 6]
TCH is a small bakery producing pastries and cakes. It operates in the secondary sector. The added value of TCH's products has increased since it opened 3 years ago. TCH uses non-financial methods to motivate its 6 employees. TCH's business objectives have changed since it started up. One of its new objectives is to expand. Many businesses use external recruitment when they expand.
Explain two non-financial methods of motivation TCH could use.
Method 1:
Explanation:
Method 2:
Explanation:
Award 1 mark for each relevant method (max 2).
Award 1 mark for each relevant reference to this business (max 2).
Award 1 mark for each relevant explanation (max 2).
Points might include:
- Job rotation [k] increases the variety of the work / which can reduce boredom of workers [an] at the bakery [app]
- Job enrichment [k] for the 6 employees [app] as they are being given more responsibility / as can use their full range of abilities [an]
- Training [k] so employees have a higher level of skills [an] when making pastries/cakes [app]
- Delegation [k] which allows employees to make decisions / as workers feel empowered [an] so TCH's manager(s) can focus on expansion [app]
- Praise [k] which is no cost/free [an] for this small business [app]
- Teamworking [k] can increase sense of belonging/loyalty [an] so less need to use external recruitment [app]
- Opportunities for promotion [k] so are given a role higher up in the hierarchy [an]
- Recognition / Employee of the month [k]
Other appropriate responses should be credited.
To use words from the stem as application, the reference must be appropriate (i.e. make sense) in relation to the point being made.
The following words are likely to be appropriate for this question:
- Bakery
- Pastries/cakes
- Small (business)
- 3 years
- Secondary sector
- 6 employees
- Expand/expansion
- External recruitment
- Business objectives
Other appropriate examples can be credited.
Analysis can focus on explaining what the method is or how it can increase motivation. The same analysis can be used for different points, but only award once.
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