CAIE IGCSE Business Studies 2.2 organisation and management
Use this organisation-and-management page to interpret structures, explain delegation and justify leadership or workforce decisions.
- Syllabus
- 2027–2029
- Course
- Business 0264
Exam points
- Interpret hierarchy, span of control and chain of command from organisation structures.
- Explain delegation, leadership or workforce changes using the named business context.
- Justify decisions about leadership style, part-time workers or reducing the workforce.
Covered syllabus points
2.2. Organisation and management question 1
[Maximum number: 2]
Amir and Carla are business partners. They own a luxury hotel which operates in a niche market. The business has a short hierarchical structure. Amir and Carla use Herzberg's theory of motivation to keep their 5 employees well motivated. Amir and Carla are considering opening another hotel in a different city. They will need to identify a suitable source of finance if they decide to expand. Secondary market research can be used to help a business decide whether it should expand.
Identify two features of a short hierarchical structure.
Feature 1:
Feature 2:
Award 1 mark for each relevant feature [max 2].
Points might include:
- Short(er) chain of command
- Wide(r) span of control
- Quick(er)/fast(er) communication
- Top managers are less remote from employees
Other appropriate responses should be credited.
Only award the first two responses given.
2.2. Organisation and management question 2
[Maximum number: 4]
RBG is an oil company. It has operations in 6 countries. RBG has 2000 employees including 60 managers. Some of its managers use a laissez-faire leadership style. All of RBG's internal communication uses information technology (IT) based methods. The Managing Director knows RBG's business activities can create external costs and external benefits. She says: 'Pressure groups often try to influence business decisions.'
Question (a)
(a)
Define 'laissez-faire leadership style'.
[ 2 ]
Award 2 marks for a full definition. Award 1 mark for a partial definition.
Makes the broad objectives of the business known to employees, but then they are left to make their own decisions and organise their own work [2]
OR
A style of leadership that supports employees in achieving targets at the same time as allowing them the freedom to decide how to meet the targets [2]
Partial definition e.g. managers do not tell workers what to do/how to organise work [1]
For both marks need the idea that it links to decision making
- and it is the employees/workers who make them.
Question (b)
(b)
Identify two roles of a manager.
Role 1:
Role 2:
[ 2 ]
Award 1 mark per role (max 2).
Points might include:
- Planning
- Controlling
- Organising
- Leading/commanding/directing/give instructions/tasks
- Coordinating
- Motivating/inspiring others
- Decision-making/solve problems
- Communicating/give feedback
- Delegating
Other appropriate responses should be credited.
Only award the first two responses given.
Accept any tasks that managers are likely to do.
Do not award:
- Managing activities on own e.g. managing finance
All question bank results loaded