2.3.4.4b - Total Quality Management

Explain Total Quality Management.

Use b - total quality management to connect the rule to the data and decision in the question.

This matters because b - total quality management determines what can be inferred or chosen; begin with the stated conditions and keep the conclusion tied to the evidence.

Example: apply b - total quality management to one small, clearly defined case, show the key step or comparison, and explain the result in words.

Boundary: b - Total Quality Management is not a universal recommendation. Check the syllabus scope, assumptions, units and the limits of the evidence before generalising.