CAIE A-Level Business AS 2.1.2 Workforce Planning Questions
Practise workforce planning, labour turnover calculations and the effects of employee retention.
- Syllabus
- 2026–2028
- Course
- Business 9609
- Level
- AS
Exam points
- explain the purpose and role of workforce planning
- calculate and interpret labour turnover rates
- analyse the effects of high or low labour turnover
CAIE A-Level Business AS 2.1.2 Workforce Planning Questions question 1
[Maximum number: 8]
Analyse two benefits to a business of low labour turnover.
Analyse two benefits to a business of low labour turnover.
There are 8 marks in total for Q6(a) - 4 marks for each of the two benefits to a business of low labour turnover.
These 4 marks consist of :
1 mark for
1 mark for
2 marks for
Indicative content
Responses may include:
AO1 Knowledge and understanding
1 mark for identifying one benefit to a business of low labour turnover
- Lowers cost of recruiting new staff.
- Less employee training required
- Staff loyalty and morale likely to be high
- Less risk of work building up with gaps when staff leave
- Consistency of production
- Production quality maintained
- Customer contact retained
- Reputation of business high
6(a)
AO2 Application
1 mark for application of one benefit to a business of low labour turnover
- Less people leave the business, low replacement costs
- Fewer employees require induction or other training
- Staff content to stay in business
- Sufficient numbers of staff maintained
- Experienced workers remain in the business
- Product quality maintained
- Customers relate to known staff
AO3 Analysis
2 marks for developed analysis of one benefit to a business of low labour turnover L2
1 mark for limited analysis of one benefit to a business of low labour turnover L1
- Lower recruitment and training costs - means more money to reinvest in other areas of the business.
- Consistent customer relationships - means less chance of losing customers - maintain or even increase sales.
- Consistent quality of products and services - less errors - less waste/complaints - decreased costs /improved image
- Low turnover might make business attractive when business does need to recruit - attract better quality workers.
- Better morale and team spirit - can lead to higher productivity
- Less risk of being short staffed - so build reputation with customers for meeting orders
- Knowledge and skills kept within the business - can increase goodwill and value of the business - if it were to be sold.
Accept all valid responses.
All question bank results loaded