CAIE A-Level Business 2.1.2 Workforce planning
Practise using workforce plans and labour turnover data to explain staffing needs, costs and implications for business performance.
- Syllabus
- 2026–2028
- Course
- Business 9609
- Level
- AS
Practise using workforce plans and labour turnover data to explain staffing needs, costs and implications for business performance.
ML Computers (MLC)
MLC is a successful private limited company that has been trading for 20 years in country K. The company makes a range of laptop computers. It is the market leader in a highly competitive market.
MLC is developing a new touchscreen computer that will use the latest technology. Initially secondary market research was carried out, followed by primary market research. The market research data suggested a high potential demand for the new touchscreen computer.
The Marketing Manager is planning the launch of the new touchscreen computer using price skimming.
All computers are made in MLC's two factories in country K. Operations are capital intensive. New machinery is needed to manufacture the new touchscreen computer. Maria, the Managing Director, decided to use leasing for the new machinery.
MLC has 350 employees. One of its objectives is to reduce labour turnover to 8% by 2026.
Labour turnover rates currently vary across the two factories. The labour turnover for Factory A is currently 14%. Table 2.1 shows employee data for Factory B.

Table 2.1 Employee data for Factory B
Maria is the majority shareholder with 55% of shares. She is concerned about the future growth of the company. Over the next three years she plans to launch five new computers using the latest technology. At a recent board meeting Maria proposed that the company changes the ownership of the business to a public limited company.
Refer to Table 2.1 and other information. Calculate the difference in labour turnover between factory A and factory B .

2(b)(i)
Exemplar and annotations
Explain one advantage to MLC of low labour turnover.
Explain one advantage to MLC of low labour turnover.

Knowledge & Knowledge of an advantage of low labour turnover & 1 mark
Explanation & Explanation of an advantage to MLC of low labour turnover & 1 mark
Context & Context linked to an advantage to MLC of low labour turnover & 1 mark
No marks can be awarded without knowledge.
Responses may include:
AO1 Knowledge and understanding
- Reduced costs
- Improved motivation/morale
- More experienced/efficient employees / higher productivity
- Better customer experience
- Improved corporate culture
- More attractive when recruiting new employees
No further marks can be gained without knowledge and understanding
\end{tabular}
2(b)(ii)
AO2 Application
Explanation may include:
- Reduced costs; such as lower induction costs due to fewer new employees
- Improved motivation/morale; because the workers want to stay in the workplace
- More experienced/efficient employees / higher productivity - so the business will have more/better/higher quality production.
- Better customer experience; because the employees are likely to be more experienced
- Improved corporate culture; because the employees want to stay at MLC
- More attractive when recruiting new employees; because the new recruits will be joining an experienced and happy team.
Context may include:
- Market leader for laptops
- Produces a range of laptop computers
- Developing a new touchscreen laptop computer
- Secondary and primary market research shows high potential demand for the new product
- Private limited company
- Trading for 20 years
- Two factories in Country K
- Capital intensive
- Lease new machinery to make the new computer
- 350 employees
- Objective to reduce labour turnover to 8% by 2026
- Labour turnover is 14% in Factory A
- Labour turnover is 12.5% in Factory B (OFR)
Accept all valid responses.