2.1.2—Workforce planning

Workforce planning compares the people and skills an organisation has with what it will need. It considers numbers, roles, timing, cost and the quality of capability.

A gap can be addressed through recruitment, training, redeployment, flexible work or redesign; the choice depends on urgency, cost and whether the skill is specific.

A manufacturer expecting automation may need fewer routine operators but more technicians, so redeployment and targeted training can be better than immediate blanket recruitment.

More employees do not necessarily solve a capability gap; the missing skill, timing and workload must be specified.