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CAIE A-Level Business AS 2.1.6 Training and Development Questions

Practise comparing induction, on-the-job and off-the-job training and their effects on employees.

Syllabus
2026–2028
Course
Business 9609
Level
AS

Exam points

  • identify and explain types of employee training
  • analyse benefits of induction, on-the-job and off-the-job training
  • evaluate how employee development supports business objectives

CAIE A-Level Business AS 2.1.6 Training and Development Questions question 1

[Maximum number: 8]

Office Furniture Designs (OFD)

Markus is an entrepreneur and is planning to set up a private limited company called OFD in four weeks' time. OFD will be an online retailer selling office furniture directly to business customers. Products will be sent directly to customers from OFD's warehouse. OFD's product range will include office chairs, desks and filing cabinets.

Markus will have limited start-up funds. OFD will operate in a competitive market and Markus is keen to offer high-quality customer service. He also will have to think carefully about opportunity cost.

As part of his business planning, Markus has prepared a cash flow forecast (see Table 1.1).

Table 1.1 OFD's cash flow forecast June - August 2023 (\$ 000)

Table 1.1 OFD's cash flow forecast June - August 2023 (\$ 000)

Markus plans to offer all customers one month trade credit. However, as OFD is a new business, suppliers may insist on payment on delivery. Markus is currently researching sources of finance to improve OFD's cash flow.

OFD will need five employees who will work in the warehouse and three customer service assistants. Markus plans to offer two weeks of induction training to all employees.

Analyse two benefits to OFD of offering induction training to all employees.

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