7.2.2—Methods of communication

Communication methods include written, verbal, visual, digital and non-verbal forms. The choice depends on urgency, complexity, recordability, cost, audience and need for feedback.

A safety instruction may need a durable written record, while a sensitive conflict may need a conversation. Effective communication often combines methods.

A company can explain a restructuring in a meeting, provide written details for reference and offer a channel for questions.

The fastest method is not always the clearest, and a written message is not automatically formal or understood.