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CAIE IGCSE Business Studies 4.5.1 Why Quality Is Important and How Quality May Be Achieved Questions

Practise quality questions by stating quality methods, explaining benefits and judging whether control or assurance fits the business.

Syllabus
2027–2029
Course
Business 0264

Exam points

  • Define quality control as final inspection and quality assurance as preventing faults throughout production.
  • Explain why quality matters through reputation, repeat purchases or lower waste, using the business context when required.
  • State quality assurance benefits such as lower waste, fewer faults or teamwork.
  • Outline or explain a quality-control benefit and limitation, linking checks, inspection costs or late faults to the business.
  • Recognise quality assurance in employee self-checks and quality control in checks before a service reaches customers.
  • Compare control and assurance, then justify a choice using fault prevention, inspection costs, training and worker reliability.

CAIE IGCSE Business Studies 4.5.1 Why Quality Is Important and How Quality May Be Achieved Questions question 1

[Maximum number: 4]

NSL is a business based in country X．It manufactures food products including bread and breakfast cereals．NSL uses lean production in its factory．Maintaining quality is important．NSL imports 15% of its raw materials．Changes in country X＇s exchange rate can affect businesses which import raw materials．NSL＇s Marketing Manager knows the business should respond to changes in consumer spending patterns．She is aware that market research can be used to help make business decisions．

Outline two reasons why maintaining quality is important for NSL．
Reason 1：

Reason 2：

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