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4.5.1—Why quality is important and how quality may be achieved

Syllabus
0264–2027–2028
Objective
4.5.1
Level

4.5.1—Why quality is important and how quality may be achieved

  • what quality means and why it is important for businesses
  • concept of quality control
  • concept of quality assurance
  • advantages and disadvantages of quality control and quality assurance
  • recommend and justify whether to use quality control or quality assurance in a given situation
ConceptIGCSE Business Studies