CAIE IGCSE Business Studies 1.5.2 stakeholder groups
Practise stakeholder questions by identifying the group, explaining its objective and applying the effect to the case business.
- Syllabus
- 2027–2029
- Course
- Business 0264
Exam points
- Identify internal or external stakeholders such as owners, employees, customers or lenders.
- Explain stakeholder objectives, including pay, profit, service, repayment or local impact.
- Apply effects of decisions such as takeovers or closures to the stakeholder group.
1.5.2—The role of stakeholder groups question 1
[Maximum number: 2]
FSW is a multinational company with operations in 6 countries. It manufactures steel for use in the construction industry. Quality assurance is used to ensure quality production. FSW has many stakeholder groups who are interested in its activities. The Managing Director knows FSW's business creates external costs. She is aware that pressure groups try to influence business decisions.
Identify one objective each of the following stakeholder groups might have:
Employees:
Customers:
Award 1 mark per objective (max 2).
Points might include:
Employees:
- Increased pay/wages/fair wages/regular pay
- Better/safe working conditions
- Access to training
- Job security
- Have contract of employment
- Work provides motivation / opportunities for promotion / improved status / job satisfaction
Customers:
- Safe/reliable products
- Value for money/reasonable prices
- Well-designed/good quality products
- Reliable/good service
Other appropriate responses should be credited.
Only award first response given for each stakeholder group.
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