4.5. Quality of goods and services
- Syllabus
- 0264–2027–2028
- Topic
- 4.5
- Level
- —
4.5.1—Why quality is important and how quality may be achieved
- what quality means and why it is important for businesses
- concept of quality control
- concept of quality assurance
- advantages and disadvantages of quality control and quality assurance
- recommend and justify whether to use quality control or quality assurance in a given situation
Objective notes
1 learning objectiveConceptIGCSE Business Studies