2.6 Communication

Objective notes

2 learning objectives

2.6.1Formal and informal communication

• Evaluate formal and informal communication methods for an organization in a given situation

• Method choice depends on urgency, audience, confidentiality, cost, complexity, and feedback needs

2.6.2Barriers to communication

• Analyse barriers to communication

• Barriers include noise, language, culture, hierarchy, technology, overload, filtering, and poor feedback