2.1 Introduction to human resource management

• Analyse the role of human resource management

• HRM manages workforce planning, recruitment, training, motivation, appraisal, communication, and employee relations

• Analyse internal and external factors influencing human resource planning

• Factors include demographic change, labour mobility, immigration, flexi-time, and the gig economy

• Analyse reasons for resistance to change in the workplace

• Resistance can arise from uncertainty, fear, poor communication, loss of status, workload, or culture

• Evaluate HR strategies for reducing impact of change and resistance

• Strategies include communication, training, participation, support, negotiation, and leadership