2.7 Industrial/employee relations

Objective notes

3 learning objectives

2.7.1(HL)—Sources of workplace conflict

• Analyse sources of conflict in the workplace

• Conflict may arise from pay, working conditions, management style, redundancies, contracts, culture, or communication

2.7.2(HL)—Employee and employer approaches to conflict

• Evaluate employee approaches including collective bargaining, work-to-rule, and strike action

• Evaluate employer approaches including collective bargaining, redundancy threats, contract changes, closure, and lockouts

2.7.3(HL)—Conflict resolution

• Evaluate conciliation, arbitration, employee participation, industrial democracy, no-strike agreements, and single-union agreements

• Conflict resolution aims to reduce disruption while balancing stakeholder interests