CAIE A-Level Psychology 4.3.2 Group performance
Practise explaining social loafing, social facilitation and performance monitoring, including Claypoole and Szalma's EPM study.
- Syllabus
- 2028–2030
- Course
- Psychology 9990
- Level
- A2
Exam points
- outline social loafing at work and suggest a way to reduce it in a meeting
- describe Claypoole and Szalma's EPM study, including sample and recruitment features
- evaluate EPM evidence using controls, random allocation or alternative study locations
4.3.2—Group performance question 1
[Maximum number: 4]
Feba is a manager in an IT company. She has decided to monitor her employees while they work from home to improve their productivity on their tasks.
Question (a)
(a)
Suggest one way that Feba could monitor the productivity of her employees while they work at home.
[ 2 ]
Feba is a manager in an IT company. She has decided to monitor her employees while they work from home to improve their productivity on their tasks.
Suggest one way that Feba could monitor the productivity of her employees while they work at home.
Award 2 marks for an outline of monitoring employees' productivity.
Award 1 mark for a basic outline/identification of monitoring employees' productivity.
Syllabus content:
Performance monitoring of employee productivity (exemplified by the following key study).
Key study looking at concentration levels when being monitored: Claypoole and Szalma (2019), focus on experiment 1, specifics of methodology for experiment 2 will not be needed.
Likely suggestions:
- Webcam
- Video recorder
- Electronic performance monitoring
- Counting/monitoring mouse clicks/movements
Example:
Feba could set up a webcam on the employee's home computer. (1) This will monitor productivity as Feba will be able to see when her employees are working and how long it takes them to submit a task. (1)
Other appropriate responses should also be credited.
2
1 mark - specific idea (not just identification)
1 mark - how it will monitor productivity
Question (b)
(b)
Explain why the way you have given in part (a) would improve productivity on tasks.
[ 2 ]
Explain why the way you have given in part (a) would improve productivity on tasks.
Award 2 marks for an explanation of why the application would improve productivity.
Award 1 mark for a basic outline/identification of why the application would improve productivity.
Example:
The findings by Claypoole and Szalma were that sustained attention improved in the participants when they were being monitored by the webcam compared to the control group that wasn't being monitored. (1) Feba monitoring her employees using a webcam should find that productivity on tasks increases while she is monitoring them as they will feel pressured to work while being watched. (1)
Other appropriate responses should also be credited.
2
Hawthorne effect is creditworthy if relevant to the way suggested in part (a).
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