CAIE A-Level Psychology 4.5 Satisfaction at work Question Bank

Describe this psychological knowledge.

Syllabus: 4.5.3 workplace sabotage including methods and reasons for sabotage (exemplified by the following key study). Key study reasons for sabotage in the workplace: Giacalone and Rosenfeld (1987).

Description:

1. Methods or 'forms of sabotage' include the ways/methods/forms that workers actually do, the actions they take to express their feelings. Giacalone and Rosenfeld identified four main types: work slowdown; destruction of machinery, premises or products; dishonesty; and causing chaos. They then listed 29 'forms' or examples that action might take including: stealing to compensate for poor pay; creating work slowdowns; 'forgetting' to turn on/off a switch.

2. Reasons: why people sabotage is not relevant but could be included. Giacalone and Rosenfeld identified 11 reasons including: revenge; release of frustration; to protect one's job.

Marks & Description

3-4 &
The knowledge is appropriate. Relevant points are correctly

described in good detail.

1-2

Basic points are identified with some elaboration and

understanding. The answer lacks detail (a sentence or two).

0

No creditable response.

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Explain how you used two features of this psychological knowledge to plan your study.

Candidates should explain how the psychological knowledge described in (b)(i) has informed their plan in part (a).

For each feature:

Marks & Description

2 &
Suitable answer that relates a feature and explains how the

feature was used, expanded or modified to make it appropriate to

the plan. The knowledge has clearly been applied to the plan.

1

Basic answer that identifies a feature.

0

No creditable response.

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Example: Use CCTV in assembly line factory. Structured observation with categories from Giacalone & Rosenfeld. Two observers agree that behaviour ' x ' is ' y ' type of sabotage. After period of time list of most common type achieved.
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