Unit 1 Introduction to business management

1.1 What is a business?

1.2 Types of business entities

1.3 Business objectives

1.4 Stakeholders

1.5 Growth and evolution

1.6 Multinational companies (MNCs)

Unit 2 Human resource management

2.1 Introduction to human resource management

2.2 Organizational structure

2.3 Leadership and management

2.4 Motivation and demotivation

2.5 Organizational (corporate) culture

2.6 Communication

2.7 Industrial/employee relations

Unit 3 Finance and accounts

3.1 Introduction to finance

3.2 Sources of finance

3.3 Costs and revenues

3.4 Final accounts

3.5 Profitability and liquidity ratio analysis

3.6 Efficiency ratio analysis

3.7 Cash flow

3.8 Investment appraisal

3.9 Budgets

Unit 4 Marketing

4.1 Introduction to marketing

4.2 Marketing planning

4.3 Sales forecasting

4.4 Market research

4.5 The seven Ps of the marketing mix

4.6 International marketing

Unit 5 Operations management

5.1 Introduction to operations management

5.2 Operations methods

5.3 Lean production and quality management

5.4 Location

5.5 Break-even analysis

5.6 Production planning

5.7 Crisis management and contingency planning

5.8 Research and development

5.8.1 (HL)—Importance of research and development

5.8.2 (HL)—Unmet customer needs

5.8.3 (HL)—Intellectual property protection

5.8.4 (HL)—Innovation

5.9 Management information systems

Unit 6 Business management toolkit

6.1 Business management tools

IB Business Management HL 5.8.2 (HL)—Unmet customer needs Question Bank

• Analyse importance of developing goods and services that address unmet customer needs

• Unmet needs may or may not already be known by customers

0 selected