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CAIE IGCSE Business Studies 3.1.1 role of marketing

Practise role-of-marketing questions by linking customer preferences, loyalty methods and market changes to the case business.

Syllabus
2027–2029
Course
Business 0264

Exam points

  • Explain how marketing identifies and satisfies customer needs in the business case.
  • Apply loyalty methods to repeat purchases, reputation, demand or customer relationships.
  • Justify whether maintaining loyalty is more important than attracting new customers.

3.1.1—The role of marketing question 1

[Maximum number: 6]

LRL makes skincare products including face cream. It is a private sector business in country X . One of LRL's objectives is to contribute to sustainable development. Maintaining customer loyalty is important and the Marketing Director knows a business must have an appropriate marketing mix. He is analysing data to calculate the value of LRL's market share. An extract is shown in Fig. 3.1. The total value of sales of skincare products in country X for 2023 was $120 million.

Market share data for skincare products in country X in 2023 (\%)

Market share data for skincare products in country X in 2023 (\%)

Explain two advantages to LRL of maintaining customer loyalty.

Advantage 1:
Explanation:
Advantage 2:
Explanation:

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