IB Business Management HL 5.3.7 Quality standards Question Bank
Practise IB Business Management HL 5.3.7 by applying quality standards concepts to exam-style questions.
- Syllabus
- First assessment 2024
- Course
- Business management HL
- Level
- HL
Practise IB Business Management HL 5.3.7 by applying quality standards concepts to exam-style questions.
Las Rosas (LR)
Las Rosas (LR) is a large commercial dairy farm owned and managed by the D'Aremberg family since 1986. It has 3800 cows. LR sells milk, cheese and yoghurts. In 1996, LR started to export some of its dairy products. Profits and cash flow have been improving year on year. LR has no outstanding loans and therefore its current gearing ratio is zero.
LR's unique selling proposition (USP) comes from the organic quality of its products as they are made without chemical additives. The cows' diet does not include hormones and other supplements. The farm's products also meet national and international quality standards.
LR's corporate culture encourages innovation and the use of cell production. To stay ahead of the competition LR has increased its spending on research and development (R\&D) and workers are given the opportunity to create new products, or to add value to existing ones. LR's financial manager, however, believes that the R\&D budget is too high and needs to be cut. He also argues that there are too many legal constraints limiting the development of new products.
LR's management is considering buying El Remanzo, a large sheep farm located nearby. This acquisition will cost $24 million and LR will need to cut its R\&D budget to zero and organize a new loan to finance the takeover. A significant restructuring would need to occur at both LR and El Remanzo to allow both companies to combine resources and knowledge. However, the potential economies of scale experienced by LR could be substantial.
Total capital employed at LR is $45 million.

Explain two benefits for LR of meeting quality standards.
By meeting quality standards LR could benefit from:
- A wider acceptance of its products both nationally and possibly internationally. The compliance with quality standards shows that LR produces internationally recognized / approved quality products. Customers regards quality of food as important as damage can be done to the body. The farm will be able to enhance its export and compete in many more markets, increase customer retention and attract new customers through an international presence. LR can use this as a USP.
- Higher prices. LR will be able to enter into demanding markets that are ready to pay higher prices for quality products.
- Enhanced marketing. LR will be able to advertise its compliance with quality standards to create business opportunities and attract new customers.
- An improvement in employee motivation and morale. A successful implementation of quality standards at LR will probably entail the inclusion and involvement of workers into the process, which could lead in turn to an increase in motivation and commitment among employees.
Accept any other relevant benefit.
N.B. Given that the question does not ask for international standards, do not penalize candidates who do not refer to international issues.
Mark as 2+2.
Award [1 mark] for each relevant and correct benefit identified and [1 mark] for explaining the benefit in context up to a maximum of [2 marks].
(c) Calculate the following for LR (show all your working):