2.7.1 (HL)—Sources of workplace conflict

Workplace conflict occurs when employees, managers or other groups perceive that their goals, rights, resources or interpretations cannot all be satisfied.

Causes can include pay and workload, job security, working conditions, control over decisions, identity and communication. Separate the underlying issue from the visible dispute: a complaint about a rota may reflect fairness or consultation rather than hours alone.

If a firm changes shifts without notice, employees may oppose the change because it disrupts childcare and signals a loss of voice. A pay rise alone may not resolve that mechanism.

Conflict is not automatically destructive or caused by one difficult person. Identify the interests and power relationships before choosing a response.