CAIE A-Level Business 2.2 Motivation Question Bank

CAIE A-Level Business 2.2 Motivation Question Bank
Cambridge International AS & A Level Business 9609 syllabus for exams in 2026, 2027 and 20282026–2028

Practise applying motivation theories and financial or non-financial methods to analyse employee behaviour, performance and cost before judging the best approach for a workforce.

Exam points

  • apply a motivation theory to the employee need or manager assumption described in the case
  • analyse how a financial or non-financial method changes effort, retention, quality or labour cost
  • evaluate the best method using job type, workforce needs, measurability and available finance

Covered syllabus points

2.2.1—Motivation in management2.2.2—Human needs2.2.3—Motivation theories2.2.4—Motivation methods

Question 1

Question 1(a)

(a)

Define the term motivation.

[ 2 ]

Question 1(b)

(b)

Explain one benefit to a business of motivated employees.

[ 3 ]

Question 2(b)

[Maximum number: 3]

Explain one method of paying employees.

Question 6

Question 6(a)

(a)

Analyse two reasons why an employee's human needs may not be satisfied at work.

[ 8 ]

Question 6(b)

(b)

'Non-financial motivators are the most effective methods of motivating a hotel's employees.'

Evaluate this view.

[ 12 ]

Question 6

Question 6(a)

(a)

Analyse two ways a business could use employee participation in the management of business activity.

[ 8 ]

Question 6(b)

(b)

Evaluate whether McClelland's three needs theory is the best way to meet employee needs in a software business.

[ 12 ]