Practise explaining why motivation matters at work, linking theories to retention, productivity, recruitment and business performance.
In 1985 Emirates started its airline business with just two aircraft. It is now a well-known airline with over 265 aircraft flying to over 180 destinations around the world.
Emirates has won many awards for service and reliability. Until 2016 passengers rated Emirates the leading airline to travel with. However, in 2017 its rating dropped from first to fourth.
Explain one of the factors in Herzberg's motivational theory.
A01 = 3 marks
Award 1 mark for identification of a factor in Herzberg's motivational theory, plus 2 further marks for explaining the reason, for a maximum of 3 marks.
- One factor is called a hygiene factor ( 1 ) workers can become demotivated (1) if hygiene factors such as pay are not met (1).
- The other factor is motivator ( 1 ) employees gain achievement in their job (1) which allows then to grow and develop (1).
Answers that list two factors with no explanation will get a maximum of 1 mark.
Accept any other appropriate response.
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