Practise applying induction, on-the-job and off-the-job training to case businesses, weighing benefits, costs and health and safety effects.
IKEA is a well-known home furniture retailer with stores throughout the world. It was started in 1943 by Ingvar Kamprad when he was given some money by his father for doing well at school. He wanted to produce furniture at a price that people could afford to buy.
He realised that transporting furniture to customers was difficult as goods were often damaged. He developed flat packs to avoid damage. A flat pack contained all the materials needed to self-assemble a table, a chair or a bed.
All IKEA stores are run as franchises.
State one reason why IKEA provides induction training for new employees.
A02-1 mark
Award 1 mark for a valid reason of why IKEA provides induction training for new employees in the context of the business.
- New employees are made familiar with the furniture they will be selling in their own IKEA stores (1)
- Staff will know how to show customers how the flat packs for sale are assembled
NB Do not accept a reason that is not in the
context of IKEA.
Accept any other appropriate response.
(1)
Analyse the benefits to NEXT of training all its employees.
AO2 = 3 marks AO3 = 3 marks
A02
- If NEXT trained all its employees, then they are trained in a consistent fashion so that they can operate in the same way across 70 countries
- Employees attending these training sessions will gain customer service skills they can use in NEXT shops
A03
- This means that all employees work to the same standards set by NEXT
- These new customer service skills allow employees to improve their sales techniques and this could lead to increased sales for NEXT
(6)
Level
Mark
Descriptor
0
No rewardable material.
Level 1
1-2
- Limited application of knowledge and understanding of business concepts and issues to the business context (AO2).
- Attempts to deconstruct business information and/or issues, finding limited connections between points (AO3).
Level 2
3-4
- Sound application of knowledge and understanding of business concepts and issues to the business context although there may be some inconsistencies (AO2).
- Deconstructs business information and/or issues, finding interconnected points with chains of reasoning, although there may be some logical inconsistencies (AO3).
Level 3
5-6
- Detailed application of knowledge and understanding of business concepts and issues to the business context throughout (AO2).
- Deconstructs business information and/or issues, finding detailed interconnected points with logical chains of reasoning (AO3).
Lavender, a Malaysian business, started with bakery, patisserie and takeaway shops. It has now developed into several other businesses. L.café is a self-serve café selling a variety of cakes and drinks. L.bistro is a casual dining place with a selection of Asian foods. L.table is a formal restaurant that uses high quality and organic ingredients.
(Source adapted from: https://www.lavender.com.my/about-us-c1kfx)
When a business employs a new member of staff, part of their induction training would include:
Select one answer.
Health and safety
Total Quality Management
Off-the-job training
Government schemes
A