2 - People in Business
- Syllabus
- 2026
- Section
- 2
- Level
- —
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In this section
Topic 2.1
2.1 Internal and external communication
Objectives in this topic
2.1.1 Effective business communication
Importance of good communication and the problems of ineffective communication:
- the different communication methods used, including information technology (IT) and the benefits and limitations of each method.
2.1.2 Barriers to communication
Barriers to communication:
- how communication barriers arise
- problems of ineffective communication and how they can be removed.
Topic 2.2
2.2 Recruitment and selection process
Objectives in this topic
2.2.1 Types of employment
Types of employment:
- full-time
- part-time
- job share
- casual/seasonal/temporary.
2.2.2 Recruitment documents
Recruitment documents:
- job description
- person specification
- application form
- curriculum vitae (CV)/résumé.
2.2.3 Internal and external recruitment
Internal and external recruitment:
- job advertisement
- shortlisting
- interviewing.
2.2.4 Legal controls over employment and their effects
Legal controls over employment and their effects:
- equal opportunities – gender, race, disability, religion, sexual preference, age
- minimum wage laws.
Topic 2.3
2.3 Training
Objectives in this topic
2.3.1 Business and employee training
Importance of training to a business and workers:
- different types of training and the main purpose
- induction
- on-the-job
- off-the-job
- compliance with health and safety laws
- benefits and limitations of training.
Topic 2.4
2.4 Motivation and rewards
Objectives in this topic
2.4.1 Importance of motivation in the workplace
The importance of motivation in the workplace:
- attracting employees, retaining employees, productivity
- motivational theories of Herzberg, Maslow and Taylor.
2.4.2 Methods of motivating employees
How businesses motivate employees:
- financial methods:
- remuneration
- bonus
- commission
- promotion
- fringe benefits
- non-financial methods:
- job rotation
- job enrichment
- autonomy.
Topic 2.5
2.5 Organisation structure and employees
Objectives in this topic
2.5.1 Organisational charts for different types of business
Organisational charts for different types of business:
- hierarchical and flat
- centralised and decentralised.
2.5.2 Employee roles, responsibilities and accountability
Roles and responsibilities of employees in terms of compliance and accountability:
- span of control
- chain of command
- delegation.
2.5.3 Different functional areas within a business
The different functional areas within a business:
- human resources – workforce planning, recruitment and selection, training, health and safety, staff welfare, employment issues, industrial relations, disciplinary and grievance procedure, dismissal, unfair dismissal and redundancy
- finance – wages/salaries, cash-flow forecasting, budgets and accounting
- marketing – market research, product planning, pricing, sales promotion, advertising, customer service, public relations, packaging and distribution
- production – manufacturing the product, designing new products, quality control and stock control.