2.5 Organisation structure and employees

Organisational charts for different types of business:

• hierarchical and flat
• centralised and decentralised.

Roles and responsibilities of employees in terms of compliance and accountability:

• span of control
• chain of command
• delegation.

The different functional areas within a business:

• human resources – workforce planning, recruitment and selection, training, health and safety, staff welfare, employment issues, industrial relations, disciplinary and grievance procedure, dismissal, unfair dismissal and redundancy
• finance – wages/salaries, cash-flow forecasting, budgets and accounting
• marketing – market research, product planning, pricing, sales promotion, advertising, customer service, public relations, packaging and distribution
• production – manufacturing the product, designing new products, quality control and stock control.