2.4.1—The importance of a well-motivated workforce
why people work
the benefits of a well-motivated workforce: improved labour productivity, reduced absenteeism, lower labour turnover and greater willingness to accept change / new methods of working
main motivational theories: Maslow, Taylor, Herzberg
2.4.2—Methods of motivation
financial methods of motivation, e.g. time-based, piece-rate, salary, bonus, commission, profit sharing, fringe benefits
non-financial methods of motivation, e.g. job enrichment, job rotation, training, opportunities for promotion, praise, employee of the month
recommend and justify an appropriate method of motivation for a given situation