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2.3. Methods of communication

Syllabus
0264–2027–2028
Topic
2.3
Level
—

2.3.1—Why communication is important

  • why communication is important for a business
  • methods of communication, e.g. meetings (face-to-face or virtual), email, text messages, social media, phone calls (including mobile calls), letters, posters and noticeboards
  • advantages and disadvantages of different methods of communication
  • internal and external communication
  • recommend and justify which method of communication to use in a given situation

2.3.2—Communication barriers

  • examples of communication barriers
  • reasons for communication barriers
  • problems caused by communication barriers
  • how communication barriers can be reduced or removed

Objective notes

2 learning objectives
ConceptIGCSE Business Studies