The Imperial had early problems with cash flow and liquidity management and later faced seasonal working-capital pressure and difficulty following its monthly budget. Monitoring cash flow helps Martin forecast cash inflows and outflows, avoid shortages and plan payments. The restaurant, hotel and special-events services were separate profit centres, while housekeeping was a cost centre. Global Properties required profit and loss accounts and balance sheets for financial accountability. Craig Chapman operated an orphanage near Nairobi and continued to work for non-profit organizations; non-profit objectives can include providing a social service, improving beneficiaries’ welfare and meeting humanitarian needs rather than maximizing profit. External changes affecting operations include political unrest, tourism growth, competition from newer hotels, seasonal demand, airport access, technology such as fast WiFi and changing customer interest in safaris and cultural tourism.