5.3.5 (HL)—Quality management methods

Quality management methods such as TQM, benchmarking, quality circles and continuous improvement make quality a shared, measurable responsibility.

TQM links customer requirements, leadership, staff involvement and process data; benchmarking compares performance to learn, not to copy blindly.

Select a method that matches the quality problem and identify how learning will change the process.

A hotel compares check-in waiting times with a strong competitor, then runs a staff quality circle to redesign its own process.

A benchmark is a reference point, not proof that another firm’s method fits your context.