5.9 Management information systems

Objective notes

5 learning objectives

5.9.1(HL)—MIS foundations

• Define data analytics, database, cybersecurity, and cybercrime

• Management information systems support data-based decision-making and organizational control

5.9.2(HL)—Advanced computer technologies

• Analyse critical infrastructures including artificial neural networks, data centres, and cloud computing

• Analyse virtual reality, the internet of things, artificial intelligence, and big data

5.9.3(HL)—Data and customers

• Evaluate customer loyalty programmes

• Evaluate the use of data mining to inform decision-making

• Data can improve targeting, loyalty, forecasting, and personalization

5.9.4(HL)—Data and employees

• Evaluate use of data to manage and monitor employees, including Digital Taylorism

• Employee data can improve control and productivity but raises ethical and trust issues

5.9.5(HL)—MIS benefits, risks, and ethics

• Evaluate benefits, risks, and ethical implications of management information systems and technological innovation

• Consider business decision-making, stakeholders, privacy, bias, security, accountability, and disruption