5.7 Crisis management and contingency planning

Objective notes

3 learning objectives

5.7.1(HL)—Crisis management and contingency planning

• Distinguish crisis management and contingency planning

• Crisis management responds to major disruption; contingency planning prepares for possible disruption

5.7.2(HL)—Effective crisis management factors

• Analyse transparency, communication, speed, and control

• Effective crisis management protects stakeholders, reputation, operations, and continuity

5.7.3(HL)—Impact of contingency planning

• Evaluate contingency planning in terms of cost, time, risks, and safety

• Planning can reduce damage but may be expensive and incomplete