Knowledge 2, Application 2
Quantitative skills assessed:
QS9: Interpret, apply and analyse information in written, graphical, tabular and numerical forms.
Knowledge
1 mark for understanding of 'herding'
- Where consumers make choices based on the decisions of others /friends/family (1)
1 mark for understanding of 'inertia'
- Where people think the effort of switching is too great / are too lazy to switch (1)
Application
2 marks for reference to data
- Herding - 39% use the same bank as their parents (1)
- Inertia - 13% said that switching was too much time and effort (1)
(4)