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2. Human resource management

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  1. 2.1 Human resource management (HRM)

    1. 2.1.1HRM purpose and roles

      • Purpose and roles of HRM - the role of HRM in meeting organisational objectives

    2. 2.1.2Workforce planning

      • Workforce planning - the reasons for and role of a workforce plan - measurement of labour turnover - the implications of high and low labour turnover for a business

    3. 2.1.3Recruitment and selection

      • Recruitment and selection - recruitment of employees: process (job descriptions and person specifications) and recruitment methods (job advertisements, employment agencies, online recruitment) - internal and external recruitment - selection methods: curriculum vitae, résumé, application forms, interviews, references, testing, assessment centres - employment contracts

    4. 2.1.4Redundancy and dismissal

      • Redundancy and dismissal - the difference between redundancy (voluntary and involuntary) and dismissal (fair, unfair)

    5. 2.1.5Morale and welfare

      • Morale and welfare - the relationship between HRM, employee morale and welfare in a business including the concept of work-life balance - the impact of diversity and equality in the workplace on a business

    6. 2.1.6Training and development

      • Training and development - different types of training: induction, on-the-job, off-the-job - the impact of training and development on a business - employee development to encourage intrapreneurship - employee development to encourage multi-skilling and flexibility

    7. 2.1.7Management and workforce relations

      • Management and workforce relations - how cooperation between management and the workforce can be of benefit to both - the impact on employers and employees of trade union involvement in the workplace including their role in collective bargaining

  2. 2.2 Motivation

    1. 2.2.1Motivation in management

      • Motivation as a tool of management and leadership - the need to motivate employees to achieve the objectives of a business

    2. 2.2.2Human needs

      • Human needs - a simple explanation of human need - how human needs may or may not be satisfied at work

    3. 2.2.3Motivation theories

      • Motivation theories - the ideas of the main content theories (Taylor, Mayo, Maslow, Herzberg and McClelland) and process theory (Vroom)

    4. 2.2.4Motivation methods

      • Motivation methods in practice: financial motivators, non-financial motivators - the theories in practical situations - different payment methods: time based, salary, piece rates, commission, bonuses, profit sharing, performance-related pay, fringe benefits - different types of non-financial motivators: training, opportunities for promotion, development, status, job re-design, team working, empowerment, participation, job enrichment - ways in which employees can participate in the management and control of business activity

  3. 2.3 Management

    1. 2.3.1

      • Management and managers - traditional manager functions: planning, organising, directing, controlling - the role of managers: Fayol, Mintzberg - the contribution of managers to business performance - management styles: autocratic, democratic, laissez-faire, paternalistic - McGregor's Theory X and Theory Y managers