6.1.4—Technological

Technology can change products, production, distribution, communication and data use. It may lower cost or improve quality while making existing skills, assets or business models obsolete.

Adoption requires finance, capability, cybersecurity, integration and customer acceptance. The strategic question is not “is it new?” but whether it creates useful value or defensible advantage.

Online ordering can improve convenience and data collection, but only if fulfilment, privacy and service capacity support the promise.

Buying technology does not create innovation automatically; implementation and fit determine the result.