CAIE A-Level Business 9.2 Quality Management Question Bank

CAIE A-Level Business 9.2 Quality Management Question Bank
Cambridge International AS & A Level Business 9609 syllabus for exams in 2026, 2027 and 20282026–2028

Practise comparing quality control, assurance and TQM, measuring customer expectations and evaluating how quality systems affect cost, consistency, complaints and competitiveness.

Exam points

  • distinguish inspection-based quality control from process assurance and organisation-wide TQM
  • analyse a quality method through prevention, consistency, employee involvement, cost or complaints
  • evaluate the method using implementation difficulty, culture, customer evidence and alternatives

Covered syllabus points

9.2.1—Quality control and assurance9.2.2—Benchmarking

Question 2

[Maximum number: 8]

Analyse two benefits to PPP of using quality assurance.