Question 2
[Maximum number: 8]
Analyse two benefits to PPP of using quality assurance.
CAIE A-Level Business 9.2.1 Quality control & assurance
Practise quality control, assurance and TQM decisions through customer complaints, quality standards, output data and cost impacts.
How this is tested
- calculate the percentage of output failing quality standards from a table
- analyse benefits or problems of quality assurance and TQM in a case business
- evaluate whether TQM is better than alternative responses to customer complaints