CAIE A-Level Business 7.2 Business Communication Question Bank

CAIE A-Level Business 7.2 Business Communication Question Bank
Cambridge International AS & A Level Business 9609 syllabus for exams in 2026, 2027 and 20282026–2028

Practise analysing communication methods, barriers and process changes through clarity, speed, feedback, access and employee response in the organisation's operating context.

Exam points

  • identify the sender, message, channel, receiver and feedback issue behind a communication outcome
  • analyse a method or barrier through speed, clarity, record, access and employee understanding
  • apply the communication effect to coordination, morale, error, customer service or cost

Covered syllabus points

7.2.1—Purposes of communication7.2.2—Methods of communication7.2.3—Channels of communication7.2.4—Barriers to communication7.2.5—Management communication role

Question 1

[Maximum number: 8]

Analyse how two barriers to communication resulting from LT's online operations may impact the business.

Question 2

[Maximum number: 8]

Analyse two benefits to OV of the methods it uses to communicate with employees.

Question 2

[Maximum number: 8]

Analyse two disadvantages to GBS of its proposed communication process innovation.