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Edexcel IGCSE Business Studies 5.4.1 Quality and Competitive Advantage Questions

Practise quality advantage by explaining standards, TQM and reliable service before judging whether quality spending is worthwhile.

Syllabus
First assessment 2019
Course
Business Studies 4BS1

Exam points

  • Define quality control, then explain why meeting set standards matters to a business.
  • Analyse how TQM reduces faults or waste through training and quality assurance.
  • Justify quality decisions using costs, customer response, reputation and competition.

Edexcel IGCSE Business Studies 5.4.1 Quality and Competitive Advantage Questions question 1

[Maximum number: 3]

After a recent increase in customer numbers Four Fitness is considering opening a third gym.

Explain one advantage to a business of using total quality management.

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