CourseCourseConceptConceptDocsDocuments

Edexcel IGCSE Business Studies 5.4.1 Quality and Competitive Advantage Questions

Practise quality advantage by explaining standards, TQM and reliable service before judging whether quality spending is worthwhile.

Syllabus
First assessment 2019
Course
Business Studies 4BS1

Exam points

  • Define quality control, then explain why meeting set standards matters to a business.
  • Analyse how TQM reduces faults or waste through training and quality assurance.
  • Justify quality decisions using costs, customer response, reputation and competition.

Edexcel IGCSE Business Studies 5.4.1 Quality and Competitive Advantage Questions question 1

[Maximum number: 1]

IKEA is a well-known home furniture retailer with stores throughout the world. It was started in 1943 by Ingvar Kamprad when he was given some money by his father for doing well at school. He wanted to produce furniture at a price that people could afford to buy.

He realised that transporting furniture to customers was difficult as goods were often damaged. He developed flat packs to avoid damage. A flat pack contained all the materials needed to self-assemble a table, a chair or a bed.

All IKEA stores are run as franchises.

Define the term quality control.

All question bank results loaded