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Edexcel IGCSE Business Studies 5.4 quality

Practise quality questions by linking quality control, TQM and service standards to waste, complaints, reputation and competitive advantage.

Syllabus
First assessment 2019
Course
Business Studies 4BS1

Exam points

  • Explain how quality control or TQM reduces faults, waste or customer complaints.
  • Apply quality service evidence to a case using customer satisfaction or reputation.
  • Evaluate whether quality improvements justify costs using customer response and competition.

Covered syllabus points

5.4.1 Quality and competitive advantage

5.4 Quality question 1

[Maximum number: 1]

IKEA is a well-known home furniture retailer with stores throughout the world. It was started in 1943 by Ingvar Kamprad when he was given some money by his father for doing well at school. He wanted to produce furniture at a price that people could afford to buy.

He realised that transporting furniture to customers was difficult as goods were often damaged. He developed flat packs to avoid damage. A flat pack contained all the materials needed to self-assemble a table, a chair or a bed.

All IKEA stores are run as franchises.

Define the term quality control.

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