5.7.1 (HL)—Crisis management and contingency planning

Crisis management responds to an event that threatens people, operations, finances or reputation; contingency planning prepares actions and resources before disruption occurs.

Planning identifies critical activities, dependencies, triggers, owners and communication routes. A crisis plan must be usable under pressure, not a long document nobody rehearses.

Identify the threat, the critical function and the first decision; then connect the contingency action to recovery.

A cloud outage plan names a backup system, decision owner and customer message, then tests whether data can be restored.

A contingency plan reduces impact but cannot predict every event; it needs review and exercises.