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CAIE A-Level Business A2 9.2 Quality Management Questions

Practise comparing quality control, assurance and TQM, measuring customer expectations and evaluating how quality systems affect cost, consistency, complaints and competitiveness.

Syllabus
2026–2028
Course
Business 9609
Level
A2

Exam points

  • distinguish inspection-based quality control from process assurance and organisation-wide TQM
  • analyse a quality method through prevention, consistency, employee involvement, cost or complaints
  • evaluate the method using implementation difficulty, culture, customer evidence and alternatives

Covered syllabus points

9.2.1—Quality control and assurance9.2.2—Benchmarking

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