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2 - People in Business

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  1. 2.1 Internal and external communication

    1. 2.1.1Effective business communication

      Importance of good communication and the problems of ineffective communication: • the different communication methods used, including information technology (IT) and the benefits and limitations of each method.

    2. 2.1.2Barriers to communication

      Barriers to communication: • how communication barriers arise • problems of ineffective communication and how they can be removed.

  2. 2.2 Recruitment and selection process

    1. 2.2.1Types of employment

      Types of employment: • full-time • part-time • job share • casual/seasonal/temporary.

    2. 2.2.2Recruitment documents

      Recruitment documents: • job description • person specification • application form • curriculum vitae (CV)/résumé.

    3. 2.2.3Internal and external recruitment

      Internal and external recruitment: • job advertisement • shortlisting • interviewing.

    4. 2.2.4Legal controls over employment and their effects

      Legal controls over employment and their effects: • equal opportunities – gender, race, disability, religion, sexual preference, age • minimum wage laws.

  3. 2.3 Training

    1. 2.3.1

      Importance of training to a business and workers: • different types of training and the main purpose - induction - on-the-job - off-the-job • compliance with health and safety laws • benefits and limitations of training.

  4. 2.4 Motivation and rewards

    1. 2.4.1Importance of motivation in the workplace

      The importance of motivation in the workplace: • attracting employees, retaining employees, productivity • motivational theories of Herzberg, Maslow and Taylor.

    2. 2.4.2Methods of motivating employees

      How businesses motivate employees: • financial methods: - remuneration - bonus - commission - promotion - fringe benefits • non-financial methods: - job rotation - job enrichment - autonomy.

  5. 2.5 Organisation structure and employees

    1. 2.5.1Organisational charts for different types of business

      Organisational charts for different types of business: • hierarchical and flat • centralised and decentralised.

    2. 2.5.2Employee roles, responsibilities and accountability

      Roles and responsibilities of employees in terms of compliance and accountability: • span of control • chain of command • delegation.

    3. 2.5.3Different functional areas within a business

      The different functional areas within a business: • human resources – workforce planning, recruitment and selection, training, health and safety, staff welfare, employment issues, industrial relations, disciplinary and grievance procedure, dismissal, unfair dismissal and redundancy • finance – wages/salaries, cash-flow forecasting, budgets and accounting • marketing – market research, product planning, pricing, sales promotion, advertising, customer service, public relations, packaging and distribution • production – manufacturing the product, designing new products, quality control and stock control.