1.4 Stakeholders

Objective notes

2 learning objectives

1.4.1Internal and external stakeholders

• Apply internal and external stakeholder concepts

• Internal stakeholders include employees, managers, and owners; external stakeholders include customers, suppliers, government, communities, and pressure groups

1.4.2Stakeholder conflict

• Analyse conflict between stakeholders

• Stakeholder objectives may clash over profit, pay, prices, ethics, jobs, growth, and environmental impact