What you’ll learn3 learning objectivesChoose one objective for a focused lesson, or study the complete topic.5.7.1(HL)—Crisis management and contingency planning• Distinguish crisis management and contingency planning• Crisis management responds to major disruption; contingency planning prepares for possible disruptionSyllabus objective5.7.2(HL)—Effective crisis management factors• Analyse transparency, communication, speed, and control• Effective crisis management protects stakeholders, reputation, operations, and continuitySyllabus objective5.7.3(HL)—Impact of contingency planning• Evaluate contingency planning in terms of cost, time, risks, and safety• Planning can reduce damage but may be expensive and incompleteSyllabus objective