IGCSE Business Studies 2.4. Motivating employees Topic Practice

HSN uses batch production to make breakfast cereals. The products are sold using several distribution channels. HSN employs 600 production workers. HSN has problems with many employees leaving. Following the dismissal of the Operations Manager, the Human Resources Director has to recruit a new manager. She said: 'The person must have good communication skills to help solve the communication barriers HSN has with employees.' The Human Resources Director has to decide whether to use internal recruitment or external recruitment for the new manager.

Outline two possible problems to HSN of many employees leaving.

Problem 1:

Problem 2:

Explain the advantages and disadvantages to BB of using the following three methods to motivate the shop employees. Recommend which method BB should use. Justify your answer.
- Introduce job rotation.
- Provide opportunities for promotion.
- Increase wages.

Introduce job rotation:
Provide opportunities for promotion:
Increase wages:
Recommendation:

TCH is a small bakery producing pastries and cakes. It operates in the secondary sector. The added value of TCH's products has increased since it opened 3 years ago. TCH uses non-financial methods to motivate its 6 employees. TCH's business objectives have changed since it started up. One of its new objectives is to expand. Many businesses use external recruitment when they expand.

Explain two non-financial methods of motivation TCH could use.

Method 1:
Explanation:
Method 2:
Explanation:

RSL manufactures paint using flow production．Last year it produced 10 million litres of paint．RSL has 6 managers and 80 employees working in its factory．The managers use different leadership styles．RSL uses email and telephone calls as its methods of internal communication．The Operations Manager wants to understand why some manufacturing businesses are relocating their operations to other countries．

（b）Identify two reasons why people work．
Reason 1：
Reason 2：

Consider the advantages and disadvantages of the following three methods BB could use to motivate its production workers. Which method should BB use? Justify your answer.
- Piece rate
- Teamworking
- Job rotation

Piece rate:

Teamworking:
Job rotation:
Recommendation:

Amir and Carla are business partners. They own a luxury hotel which operates in a niche market. The business has a short hierarchical structure. Amir and Carla use Herzberg's theory of motivation to keep their 5 employees well motivated. Amir and Carla are considering opening another hotel in a different city. They will need to identify a suitable source of finance if they decide to expand. Secondary market research can be used to help a business decide whether it should expand.

Identify two motivators from Herzberg's theory of motivation.

Motivator 1:

Motivator 2:

Consider each of the following three methods PF could use to motivate its employees. Which method should PF use? Justify your answer.
- Paying bonuses
- Piece-rate
- Job rotation

Paying bonuses:
Piece-rate:
Job rotation:

Recommendation:

Consider how the motivation theories of Taylor and Herzberg could help MA to improve the motivation of the cleaners who work at the airport. Which theory is likely to be more useful to MA? Justify your answer.

Taylor:
Herzberg:
Recommendation:

Explain two reasons why SA wants to keep labour turnover low.
Reason 1:

Explanation:

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Reason 2:
Explanation:

BCK is a multinational company which operates many gold mines. One of BCK's objectives is to contribute to sustainable development. The Managing Director said: 'We value all of our stakeholders. With 10000 employees it is important to have the right leadership style. BCK needs well-motivated employees.' The Managing Director also thinks that effective communication with suppliers is very important.

State two ways of motivating employees.

Way 1:
Way 2: