What you’ll learn5 learning objectivesChoose one objective for a focused lesson, or study the complete topic.7.2.1Purposes of communication• Purposes of communication- situations in which communication is essentialSyllabus objective7.2.2Methods of communication• Methods of communication- the standard methods of communication used in business: spoken, written, electronic, visual- the strengths and weaknesses of the different methods of communicationSyllabus objective7.2.3Channels of communication• Channels of communication- how communication works within a business- the difference between one- and two-way communication; the difference between vertical and horizontal communication- problems associated with different channels of communicationSyllabus objective7.2.4Barriers to communication• Barriers to communication- barriers to communication and how to overcome themSyllabus objective7.2.5Management communication role• The role of management in facilitating communication- the role of informal communications within a business- ways in which communication can influence the efficiency of a business- ways of improving communication in a given situationSyllabus objective